Terms of Use

Last updated: [date]. Operator: [Legal entity name], [registered address], India.

1. Acceptance and eligibility

By using KapdaCare you agree to these terms. You must be 18 or older and able to form a binding contract under Indian law.

2. Our role

KapdaCare is a marketplace connecting customers with independent partner laundries, with pickup and delivery by KapdaCare-engaged riders. [Define liability split between KapdaCare, laundries and riders; verify with counsel.]

3. Service areas

Service is available only in areas shown in the app or on our website. Orders outside them cannot be accepted.

4. Orders, pricing and payment

Prices are shown in the app before payment and include applicable taxes [confirm GST treatment]. If inspection reveals a different price, you must approve the revised amount before work continues. Payments are processed by a third-party gateway.

5. Customer responsibilities

Accurate address and contact details, availability at pickup/delivery, no prohibited or hazardous items, declare valuables left in pockets. [List items.]

6. Damage, loss and claims

[Define reporting window, evidence needed, compensation limits and process. Compensation rules are pending business and legal input.]

7. Lost and found

[Define process for items found in garments, holding period and return.]

8. Cancellation and refunds

See the Cancellation and Refund Policy.

9. Acceptable use and suspension

We may suspend accounts for misuse, fraud or abuse. [Define.]

10. Limitation of liability and indemnity

[To be drafted by counsel in line with Indian law, including the Consumer Protection Act, 2019 and E-Commerce Rules.]

11. Governing law and disputes

Indian law. Courts at [city]. [Arbitration clause if any.]

12. Contact and grievance

[Grievance officer details as required under the Consumer Protection (E-Commerce) Rules, 2020 and IT Rules.]