Cancellation and Refund Policy

Draft - to be reviewed by legal counsel before launch. This is a template, not final legal text. Bracketed items [like this] must be completed and every clause verified by a qualified Indian lawyer.

Last updated: [date]. Operator: [Legal entity name], [registered address], India.

1. Cancelling an order

You can cancel in the app until a rider starts pickup. [Confirm the exact cut-off with operations.] After that, cancellation is handled by KapdaCare support at its discretion. [confirm]

2. Cancellation fee

[To be set by the business; may be nil.]

3. Refund eligibility

Full refund on cancellation before pickup starts. Other cases (service failure, damage, loss, disputed price) are reviewed individually. [Define criteria.]

4. Refund method and timeline

Refunds go to the original payment method within [X] business days after approval. [Confirm with payment gateway terms.]

5. Failed pickup / delivery

[Define re-attempt rules and any charges.]

6. How to request

Through in-app support with your order number, or [email].